Archtop Welcomes Kathy Kirchner, Vice President of Operations, and John Boolukos, Vice President of Business Services
Kingston, New York, April 3, 2023 – Archtop Fiber is striking it big with the announcement of two new additions to its leadership team – including a former top executive from Altice USA – who will help ensure customers receive a best-in-class experience with access to fast, reliable, environmentally friendly and affordable Internet solutions.
Joining Archtop on its mission to bring 100%-fiber Internet and phone service to underserved locations across the Northeast are Kathy Kirchner, Vice President of Operations, formerly of Altice, and John Boolukos, Vice President of Business Services.
“We’re thrilled to have Kathy and John come aboard and join the Archtop Fiber family. These two telecom pros complement the team we have built here and have the background, passion, and dedication we need. Both understand the importance of building relationships and delivering a totally seamless customer experience, and we’re lucky to have them bring their expertise to everything from field operations, technology, warehousing, customer care and business services,” said Lenny Higgins, President and Chief Operating Officer of Archtop Fiber. “Our mission begins and ends with people – the people we serve in our communities, and the people who help bring us there and deliver the 21st century technology that is so critical in our world today. Kathy and John are the perfect fit as we work to bridge the digital divide across underserved markets.”
Here’s more about Archtop’s new leaders:
Kathy Kirchner, Vice President, Operations
Kathy brings over three decades of expansive knowledge gained from working for rural telecommunications and cable providers. In her new role, she will manage all of Archtop’s field operations day to day, including service delivery throughout the customer lifecycle. She will spearhead efforts to provide a high-quality and seamless customer experience, through business operations and customer care.
Prior to joining Archtop, Kathy was Senior Vice President of Customer Operations for Altice USA, where she oversaw customer service and technical support operations for consumer and business services, including managing operations of internal and outsourced call centers.
Kathy has worked in various aspects of the telecommunications industry, including product development, customer service, sales, hiring, onboarding and training. One of her stops along the way to Archtop includes her role as Vice President of National Centers of Excellence at Comcast, where she led national care center operations and programs with over 10,000 agents. Operations is Kathy’s strong suit and where she will bring unparalleled value to Archtop and its customers.
“This is an exciting role for me to step into, and I am honored to join the incredible Archtop leadership team. Not only am I passionate about transforming the lives of the people in the communities we serve, I am deeply dedicated to ensuring Archtop’s products and operations deliver a best-in-class experience. From the first call to the install, I am looking forward to providing businesses and households with reliable, unmatched service throughout every step of the customer journey,” Kirchner said. “The Archtop Fiber team has ambitious goals to expand its fiber network across Northeast markets, and I look forward to playing a leading role in meeting those goals.”
John Boolukos, Vice President, Business Services
A natural leader with over 25 years of business development experience, John will leverage his talents to set up Archtop’s extensive business services. John is passionate about advancing Archtop Fiber’s critical role as a trusted neighbor and technology partner – and is already establishing strong relationships within the communities Archtop serves. He is a multidisciplinary expert with a knack for accelerating sales growth, and building and nurturing a high-performing, growth-oriented and loyal sales force. He is also known for finding untapped opportunities and driving millions of dollars in revenue by identifying needs for innovative solutions. Prior to joining Archtop, John was Regional Vice President for the Eastern half of the U.S. with All Covered. He began his career in telecom with MCI and held multiple leadership positions, including Area Vice President at Verizon Business in New York City and Regional Vice President for the Northeast and mid-Atlantic at Earthlink.
“These two outstanding individuals will bring great value as we continue to make strides to bring interconnectivity to the Hudson Valley and beyond. Kathy is a dear friend and former colleague who is an exceptional leader with deep telecom industry knowledge, and I am delighted she will be lending her skills and expertise to take Archtop to the next level. And John has already demonstrated immense value in terms of business development, building and inspiring our sales team and further driving value across our key markets,” said Jeff DeMond, CEO of Archtop Fiber. “While we’ve been making a lot of moves recently in terms of acquisitions and market rollouts, we’re just getting started, and Kathy and John joining our existing team of industry titans will only serve to accelerate our growth.”
Archtop Fiber’s rollout plans include markets across New York’s Hudson Valley, most recently the City of Kingston, Town of Ulster and Town/Village of Saugerties. Beyond Hudson Valley, Archtop Fiber’s planned markets include New York, Massachusetts and Pennsylvania.
To learn more about Archtop Fiber and its markets and services, visit www.archtopfiber.com.
About Archtop Fiber
Archtop Fiber was founded with a commitment to bring the fastest, most reliable, environmentally friendly and affordable Internet access to those who have traditionally been underserved — or even overlooked. The Archtop team has decades of success partnering with communities, large and small, to create technology-driven opportunities. With a fully funded business strategy, Archtop is dedicated to local investment. This ensures we support customers with upgrades to existing infrastructure while deploying the latest multi-gig, symmetrical, fiber-based network technology to bring faster, more secure and scalable broadband services to those that need them. Archtop Fiber is proudly invested in empowering your day-to-day life, bringing the digital world to you, your community and its businesses, schools, libraries, hospitals, farms and community centers.
Archtop Fiber – Invested In You.