We are an experienced team determined to make a local impact. Want to join us?
At Archtop Fiber, we’re building something special: we bring world-class connectivity to the communities we call home. If you’re passionate about making a difference and want to grow with a company that values teamwork and local pride, we’d love to have you on our team!
Employee Benefits: Beyond the Paycheck
Archtop Fiber offers awesome benefits and perks for full-time team members to make sure you and your loved ones are well cared for.
- Health, Dental, and Vision insurance.
- Purchase additional coverage for yourself, spouses, or children.
- 401(k) retirement Plan with matching.
- MarketPlace online discounts.
- Archtop Fiber observes all Federal holidays.
- Basic Short-term and Long-term Disability.
- Accruing Paid Time Off from Day 1.
- Flexible Spending Accounts or Health Savings Accounts.
- Comprehensive wellness programs.
Job Openings
Customer Experience
Operations
Marketing
Accounting/Finance
IT
Network Operations
Office Administration
Engineering
Sales
Customer Experience
Customer Service Representative (WVT Fiber)
This Warwick N.Y.-based position front-line support to residential and business customers by handling service inquiries, scheduling appointments, processing orders, resolving issues, and maintaining customer records. The role also supports sales and retention efforts by promoting fiber services, assisting with billing and payments, and delivering a professional, customer-focused experience across phone, online, and in-person interactions.
Technical Support Representative – Tier II
Provides advanced technical support to residential and business customers by troubleshooting fiber internet services, resolving escalated issues, supporting installations, and delivering exceptional customer service across multiple channels. The role also develops training resources, maintains knowledge bases, assists field technicians, and serves as a technical expert to ensure a seamless customer experience from onboarding through ongoing support.
Customer Experience Supervisor – Inside Sales
Archtop Fiber is seeking an experienced and results-driven Customer Experience Supervisor – Inside Sales to lead our Kingston-based Customer Experience team. This on-site leadership role is responsible for supervising a team of Customer Experience Representatives, driving sales performance, ensuring exceptional customer experiences, and supporting the achievement of company growth objectives.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment, excels at coaching and developing employees, and is passionate about delivering outstanding customer service while maximizing sales opportunities. This role oversees daily operations, monitors team performance, identifies opportunities for improvement, and fosters a high-performance culture focused on customer satisfaction, revenue growth, and employee engagement.
Operations
Fiber Technician
Archtop Fiber is seeking Field Technicians to join our growing team. Field Technicians will have a primary focus of supporting the installation and ongoing service support for residential and commercial customers throughout the communities we serve. Committed to providing the highest quality service, the Field Technician role performs all required work in the construction, maintenance, operation, installation and servicing of fiber broadband and telephone services.
Marketing
Summer Community Ambassador
Archtop Fiber is expanding across the Hudson Valley and Capital Region, bringing fast, reliable fiber internet to local communities. We’re looking for energetic, dependable team members to help keep residents informed as construction moves through their neighborhoods this summer.